Terms and Conditions

ARTICLE I: SCOPE OF SERVICES AND AGENCY RELATIONSHIP

Section 1.1 Independent Consultant Status

Signature Grand Vacations (hereinafter "Consultant," "we," "us," or "our") operates as an independent travel consultancy and booking agent. Consultant is not an employee, agent, or representative of any hotel, airline, cruise line, tour operator, or other travel service provider (collectively, "Suppliers"). Consultant acts solely as an intermediary between Client and Suppliers for the purpose of arranging travel services.

Section 1.2 Fiduciary-Like Relationship

Consultant undertakes to exercise reasonable care, skill, and diligence in the selection and recommendation of Suppliers and travel arrangements. Consultant's primary obligation is to Client and not to any Supplier. All recommendations shall be made in good faith based on Client's stated preferences, budget, and objectives, and shall not be influenced primarily by commission structures or supplier incentives.

ARTICLE II: PROFESSIONAL FEES AND COMPENSATION

Section 2.1 Diagnostic and Design Fee

Upon completion of the complimentary initial consultation and Client's election to proceed with detailed itinerary design, Client shall remit a non-refundable Diagnostic and Design Fee (the "Design Fee"). The Design Fee compensates Consultant for professional services including but not limited to research, itinerary design, supplier negotiations, and preparation of detailed travel documentation. The Design Fee if not waived, shall be determined according to the following schedule:

• (a) Standard Itineraries (seven to ten days, one to two destinations): ($0-$100 USD)
• (b) Complex Itineraries (ten to fourteen days, multiple destinations or specialized arrangements): ($100-$250 USD)
• (c) Group or Extended Itineraries (exceeding fourteen days, or extraordinary complexity): ($250-$500 USD)

The Design Fee shall be payable in full prior to commencement of detailed design work and is separate from and in addition to the cost of travel services procured from Suppliers.

Section 2.2 Trip Investment and Supplier Commissions

The total cost of travel services (including but not limited to accommodations, transportation, tours, and experiences) shall be transparently disclosed in consultation with the Client. Consultant may receive commissions, rebates, or other forms of compensation from Suppliers; however, such compensation shall not result in any increase to the prices quoted to Client. Client acknowledges that Consultant's fee structure is designed to align Consultant's interests with Client satisfaction rather than maximization of supplier commissions.

ARTICLE III: BOOKING, PAYMENT, AND CANCELLATION

Section 3.1 Booking Procedures and Deposit Requirements

Upon Client's approval of the Itinerary, Consultant shall proceed to secure bookings with Suppliers. Client shall remit a deposit (typically twenty-five to fifty percent (25-50%) of the total trip cost) to secure such bookings. The specific deposit amount and payment schedule shall be set forth in the Itinerary Storyboard. Final payment shall be due sixty to ninety (60-90) days prior to departure date, subject to individual Supplier requirements.

Section 3.2 Cancellation and Refund Policy

Cancellation terms are governed by the policies of individual Suppliers and shall be clearly communicated in the Itinerary Storyboard. Client acknowledges and agrees to the following general cancellation provisions:

• (a) The Diagnostic and Design Fee is non-refundable under all circumstances.
• (b) Deposits paid to Suppliers may be non-refundable or subject to cancellation penalties as determined by Supplier policies.
• (c) Cancellations made within sixty (60) days of scheduled departure typically result in substantial or total forfeiture of payments made.

Consultant strongly recommends that Client purchase comprehensive travel insurance to mitigate financial loss in the event of cancellation.

ARTICLE IV: TRAVEL INSURANCE REQUIREMENT

Client is required to obtain comprehensive travel insurance coverage that includes, at minimum: trip cancellation protection, trip interruption protection, emergency medical coverage, and emergency evacuation coverage. Such insurance protects both Client and Consultant from financial loss due to unforeseen circumstances including but not limited to illness, injury, natural disasters, or other force majeure events. Consultant may provide recommendations for reputable insurance providers; however, the ultimate decision to purchase insurance and the selection of an insurance provider remains the sole responsibility of Client. Consultant makes no representations or warranties regarding any insurance product or provider.

ARTICLE V: LIMITATION OF LIABILITY AND DISCLAIMERS

Section 5.1 Independent Contractor Status of Suppliers

Consultant acts solely as an intermediary between Client and Suppliers. Consultant does not own, operate, manage, or control any transportation, accommodation, or other travel service. All travel services are provided by independent third-party Suppliers who are solely responsible for the provision of such services.

Section 5.2 Disclaimer of Liability

To the fullest extent permitted by applicable law, Consultant shall not be liable for any loss, damage, injury, delay, or expense arising from or related to:

• (a) Acts of God, force majeure events, natural disasters, epidemics, pandemics, war, terrorism, civil unrest, or political instability.
• (b) Errors, omissions, delays, cancellations, overbooking, strikes, or changes in service by Suppliers.
• (c) Personal injury, illness, death, or loss of or damage to property occurring during travel.
• (d) Client's failure to obtain or maintain valid passports, visas, vaccinations, or other required travel documentation.

Section 5.3 Assumption of Risk and Indemnification

Client acknowledges that travel inherently involves certain risks and dangers, including but not limited to risks of illness, injury, property damage, and death. Client voluntarily assumes all such risks. Client agrees to indemnify, defend, and hold harmless Consultant, its owners, employees, and agents from any and all claims, losses, damages, or expenses (including reasonable attorneys' fees) arising from circumstances beyond Consultant's reasonable control.

ARTICLE VI: CLIENT OBLIGATIONS

Client agrees to fulfill the following obligations:

• (a) Provide accurate, complete, and truthful information during all phases of the consultation and booking process.
• (b) Respond to Consultant communications in a timely manner to facilitate efficient planning and booking.
• (c) Carefully review all documents including itineraries, invoices, confirmations, and terms and conditions for accuracy and completeness.
• (d) Ensure that all travelers possess valid passports with at least six (6) months validity beyond the return date, obtain all necessary visas, and comply with all vaccination and health requirements.
• (e) Purchase comprehensive travel insurance as required under Article IV.
• (f) Remit all payments according to the schedule set forth in the Itinerary Storyboard.
• (g) Notify Consultant immediately of any changes to travel plans, contact information, or other material circumstances.

ARTICLE VII: COMMUNICATION PROTOCOLS AND SUPPORT SERVICES

Consultant commits to maintaining professional and responsive communication throughout the duration of the client relationship according to the following protocols:

• (a) Pre-Departure Support: Email and telephone support during standard business hours (Monday through Friday, 9:00 AM to 5:00 PM Eastern Standard Time), with responses typically provided within one (1) business day.
• (b) In-Travel Emergency Support: Access to dedicated emergency hotline for urgent matters arising during Client's travel.
• (c) Post-Travel Follow-Up: Debriefing consultation to be scheduled within fourteen (14) days following Client's return.

ARTICLE VIII: CONFIDENTIALITY AND DATA PROTECTION

Section 8.1 Confidentiality of Client Information

Consultant agrees to maintain the confidentiality of all Client personal information, travel preferences, and communications. Client information shall be used solely for the purpose of providing travel consultancy services and shall not be disclosed to third parties except: (a) as necessary to fulfill travel arrangements with Suppliers; (b) as required by applicable law or legal process; or (c) with Client's express written consent.

Section 8.2 Data Protection and Privacy

Consultant does not sell, rent, or otherwise commercially exploit Client personal information. All client data is maintained in accordance with applicable data protection laws and industry best practices. Client communications and travel details are treated as strictly confidential business information.

ARTICLE IX: ACCEPTANCE AND BINDING AGREEMENT

Section 9.1 Formation of Agreement

This Agreement shall be deemed accepted and binding upon the earliest of: (a) Client's submission of the Discovery Form; (b) Client's payment of the Diagnostic and Design Fee; or (c) Client's execution of any other document referencing these Terms and Conditions.

Section 9.2 Acknowledgment and Consent

By accepting this Agreement, Client acknowledges that Client has read, understood, and agrees to be bound by all terms and conditions set forth herein. Client further acknowledges having had the opportunity to seek independent legal counsel prior to acceptance.

Section 9.3 Questions and Clarifications

Client is encouraged to direct any questions, concerns, or requests for clarification to Consultant prior to accepting this Agreement. Consultant shall make reasonable efforts to address all inquiries in a timely and professional manner.