These Terms and Conditions govern the travel planning and booking services provided by Signature Grand Vacations LLC (DBA SGV Travels) to its clients.
These Terms and Conditions constitute a binding agreement between you (the client) and Signature Grand Vacations LLC (DBA SGV Travels), a Missouri limited liability company operating as an independent travel agency affiliated with Travel Planners International.
SGV Travels acts as an independent travel agent on your behalf. We arrange travel services with third-party suppliers (airlines, cruise lines, hotels, resorts, tour operators) but are not the provider of those services. We are not liable for the acts, errors, omissions, or negligence of any travel supplier.
All bookings are subject to availability and supplier terms. A booking is confirmed when you receive written confirmation from SGV Travels and the required deposit or full payment has been received.
Quoted prices are subject to change until full payment is received and the booking is confirmed. Service fees, if applicable, are disclosed at the time of booking.
Cancellation and change policies vary by supplier. Most travel bookings are non-refundable or subject to significant penalties after the deposit is paid. Travel insurance is strongly recommended.
5.5 Chargebacks and Payment Disputes: If you have a concern about a charge, please contact SGV Travels directly before initiating a chargeback with your financial institution. Chargebacks on non-refundable fees constitute a breach of these Terms. We reserve the right to contest any chargeback with documentation of services rendered.
SGV Travels strongly recommends that all clients purchase comprehensive travel insurance, including trip cancellation, trip interruption, medical evacuation, and baggage coverage. We can provide guidance on available options.
You are responsible for ensuring you have valid travel documents for your destination. Entry requirements change frequently. SGV Travels provides general guidance but is not responsible for denied boarding or entry due to documentation issues.